- General Information
- Manufacturer
- Veeam Software
- Manufacturer Website Address
- http://www.veeam.com
- Brand Name
- Veeam
- Service Name
- Standard Support - Renewal
- Product Type
- Service
Standard Support
Veeam's Standard Support program provides software support services during business hours (support policy) along with upgrades and updates to the products. One year of Standard Support is included with initial product license purchase.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic
- Service Description
- 12x5
- Service Details
- Contract Consolidation
- Severity level 1: 2 hours
- Severity level 2: 8 business hours
- Severity level 3: 12 business hours
- Severity level 4: 24 business hours
- Provided Support
- Phone Support
- Web Support
- New Releases Update
- Software Support
- Service Availability
- 12 x 5 Web Support
- Service Duration
- 1 Month
- Product Supported
Veeam Management Pack Enterprise Plus for VMware:
- License Quantity: 1 Socket